Frequently Asked Questions

IntaHub Private Limited is a hospitality technology company (since 2014) providing an integrated software suite for hotels, restaurants and retail businesses — including Hotel PMS, Restaurant POS (Windows & Cloud), QR Ordering, Inventory, Banquet, Channel Manager, Booking Engine, Accounting, Payroll and Fixed Assets.

Hotel management software (a PMS) is an all-in-one solution that helps hotels manage reservations, check-ins and check-outs, housekeeping, billing and reporting from a single, centralised system.

Restaurant management software combines POS, inventory, kitchen production and staff management into one connected platform, so every part of the operation shares the same real-time data.

Yes. We offer a free, no-obligation product demo tailored to your business. Request one through our Contact page or message us on WhatsApp and our team will schedule a walkthrough of the modules you are interested in.

Yes. Every deployment includes on-site installation, staff training and ongoing technical support. You can also learn at your own pace through our step-by-step training videos. Reach support any time via phone or WhatsApp on +94 77 250 2002.

Hotels and resorts, standalone and chain restaurants, cafes, bakeries, banquet and event venues, retail outlets and multi-outlet groups. Modules can be licensed individually or as a fully integrated suite.

Yes. Our onboarding team assists with migrating your existing reservation, guest, menu and inventory data from your current systems as part of setup.

Yes. IntaHub provides real-time reports on revenue, occupancy, sales, inventory, staff performance and finance, so owners and managers always have an up-to-date view of the business.

Yes. Multiple users can access the system at the same time, each with their own role and permission level for the modules they need.

Cloud modules (Cloud POS, PMS, Channel Manager, Booking Engine) let you access real-time data securely from anywhere. Windows-based modules run offline-first so billing never stops, and sync when connectivity is available.

A Property Management System is software that helps hotels manage reservations, check-ins and check-outs, room availability, housekeeping, billing, guest profiles and reporting from one centralised platform.

A PMS automates daily hotel operations, reduces manual work, improves guest experience, minimises booking errors and gives you real-time business insight through IntaPMS Front Office.

Yes. IntaPMS supports multi-property setups, letting hotel groups manage reservations, room inventory and reports across multiple locations from one system.

IntaPMS is cloud-based, so you can manage reservations, check-ins and reporting from any device with an internet connection — no on-site servers required.

Use the front office login link to access the Front Office and manage daily hotel tasks. After login you get a detailed screen with two viewing options — Stay View and Quick View — for managing property details.

Stay View shows the complete property status on a single screen. It is a graphical guest ledger where room types and numbers appear in the leftmost column, icons indicate room features, and each cell represents a room-night with a colour-coded status. Use the calendar icon to change dates.

In Stay View, left-click and drag across the dates to create a selection bar, then release to open the Walk-in/Reservation form. The room type and number auto-fill — select the rate type, enter guest and identity details, then click Reserve.

For an existing reservation, click it and select Check-in from the menu. For a fresh walk-in, drag from the current date to the checkout date, complete the pre-filled Walk-in/Reservation form, choose the rate type, enter guest details and click Check-in.

Left-click and drag across the desired dates and choose the number of rooms to reserve. Enter the details and use the “copy guest to all” button to duplicate details across rooms before clicking Reserve.

Night Audit closes the day in six steps: address pending reservations, release or cancel no-shows, handle occupied rooms and checkouts, settle folio balances, post nightly charges, and create the new day. This freezes the previous data and advances the working date.

Net Lock prevents multiple simultaneous check-ins to the same room from different terminals. When one terminal is working on a room, others receive a blocking message; use the unlock option to release blocked rooms.

Quick View displays daily statistics (occupied rooms and guests), hotel inventory (total, out-of-order and available rooms), total guests, future inventory, today’s activity counts (arrivals, checkouts, walk-ups) and housekeeping status.

Restaurant POS software helps restaurants manage orders, billing, payments, kitchen communication, tables, staff and sales reports from a single front-of-house system.

A POS speeds up order processing, reduces errors, improves customer service, keeps inventory in sync and generates detailed sales reports automatically.

Yes. IntaHub’s POS supports multi-branch setups, letting restaurant chains manage every location from one centralised dashboard.

A calendar reservation lets you reserve a table for a current or future time slot. Go to Dashboard » Calendar to create it, and check it in from Dashboard » Calendar Reservation when the guest arrives.

Takeout is used when a guest wants to collect food and leave rather than dine in. Go to Dashboard » Take Out to place the order.

Settling a bill means paying for an order. From Dashboard » Payment you can apply more than one payment method to a single bill (for example part cash, part card).

Use Dashboard » Order Panel » Split to separate a single bill into multiple bills when guests want to pay separately.

Cancel an order from Dashboard » Manager » Order Cancellation. To reverse a payment after the customer has paid, use Dashboard » Manager » Cancel Payment.

Use the cash-in option to add money to the cash drawer and cash-drop to withdraw funds, both from Dashboard » Manager » Cash Drop, with a narration for the purpose.

At the end of the day, after all shifts are finished, settle all the bills via Dashboard » Cashier » Shift Management to perform the day end.

Delivery supports sending food to the customer via the hotel itself, PickMe or Uber. Manage it from Dashboard » Delivery.

A city ledger is a collection of unpaid, credit-basis accounts. Post them from Dashboard » Payment » City Ledger and later clear them from Dashboard » Payment » City Ledger Settlement.

Yes. Cloud POS supports online ordering integrations, letting you manage in-house, takeaway and delivery orders through the same system.

A self-ordering system lets customers place their own orders using QR codes or kiosks without waiting for staff assistance, and the order flows straight into Cloud POS.

QR ordering enables contactless ordering, reduces waiting time, increases table turnover and improves customer convenience.

Yes. It works well for cafes, restaurants, food courts, quick-service restaurants (QSRs) and hotel dining outlets alike.

When a customer arrives for a reserved order, the calendar reservation must be checked in before you can add items or take payment. Select the reservation from the dashboard to check it in.

Open the payment option from the dashboard. A single bill can be settled with one or several payment methods combined.

A duty meal is provided for restaurant employees and must be recorded against the employee’s name. Use the duty meal settlement option in the payment menu.

Use the payment cancellation option in the manager menu to reverse a payment after the customer has paid, and the advanced deposit cancellation option to cancel a deposit already taken.

The system lets you take an advance from a customer for a specific order — use the Advanced Deposit option in the payment menu.

When you complete payment at checkout the system automatically prints the bill for the customer.

A day end settles all bills and transactions after the day’s shifts are finished. Select the cashier option and use shift management.

Select the payment option and choose Multiple to consolidate and settle several orders through a single bill.

Inventory software tracks stock levels, monitors ingredient usage, reduces food waste, prevents shortages and helps control food costs across every outlet.

Yes. Inventory is automatically deducted based on recipes and POS transactions, keeping stock counts accurate in real time.

Yes. It provides stock alerts, expiry tracking, recipe management and usage reports to help minimise wastage.

A purchase requisition is a formal document used when an employee needs to order something for the outlet. Go to Dashboard » Inventory » Purchase Management » Purchase Requisition, enter the item, add the quantity and click the plus mark to add it to the table.

A purchase order is the official offer issued to a supplier with items, quantities and agreed prices. Create it from an approved requisition under Purchase Management » Purchase Order, then approve it via Purchase Order » Approve PO.

A GRN records the delivery of items from your supplier against an issued purchase order. Create it from Dashboard » Inventory » Purchase Management » GRN, adjust items if needed, then approve or reject it.

After a GRN is created you can return items or quantities using a Good Return Note. Select the GRN under Purchase Management » Good Return Note, add the return items and quantities, then save.

Raise a Material Transfer Requisition under Stock Management, then load and approve it as a Material Transfer Note (MTN) to move material from one department or site to another.

Manage raw-material and processed-item suppliers under Inventory » Settings » Supplier Management, and define measurement units under Settings » Unit of Measure.

Stock reconciliation counts and evaluates the stock on hand. Use Dashboard » Inventory » Stock Reconciliation » Stock Adjustment to align system quantities with physical counts.

Production kitchen software helps central kitchens manage recipes, production planning, ingredient consumption and inventory across multiple outlets from one place.

Yes. It standardises recipes, monitors ingredient usage, reduces waste and improves overall cost control across every kitchen.

Before using Production, create the shift types your kitchen operates (allocating material types such as production or direct) under Shift Type Management, then map them with Shift Type Mapping.

Use the Food Transfer Requisition to request the food items you need by filling the fields and quantities. The authorised person then approves the request.

Once the budget summary for requested food items is created it moves to the Production Plan automatically, categorised by kitchen type, so the kitchen knows what to prepare.

The Production Material Request Note breaks down all ingredients for the requested items. It is sent to stores as a Material Transfer Note in the Inventory module for approval or rejection.

Once ingredients arrive, the production site starts making items and updates progress. The Dispatch Summary shows total quantities to be dispatched outlet-wise, and the Food Transfer Note confirms delivery to each outlet.

Yes. Special orders raised at the POS front end are automatically added to the Production module so the kitchen can plan and prepare them.

Banquet management software helps hotels manage event bookings, banquet halls, packages, contracts, billing and event schedules from one system.

It streamlines reservations, tracks payments, manages event timelines, coordinates departments and reduces manual paperwork.

All master data is created through the Banquet Master option — including packages, venue shapes, venues, seating plans, theme plans (weddings, anniversaries, birthdays), reservation sources, tasks, services and payment/reservation policies.

Reservations are created through Banquet Booking Information in several steps: enter the contact person’s details, the event details, any additional chargeable services, the payment (advance, partial or full), and the applicable policy.

The Banquet Event Order captures and saves all the details of a function for reference, and any tasks added to the system can be attached to a specific reservation.

Use the Banquet Booking Calendar to view every reservation that has been created in a calendar format.

Payments can be removed by clicking the delete button on the relevant payment entry.

Sales and reservation reports can be generated, printed or exported to Excel from the Banquet Reports section.

A channel manager automatically updates room availability and rates across multiple online travel agencies (OTAs) such as Booking.com, Expedia and Agoda.

It updates room inventory in real time whenever a reservation is made, ensuring every connected booking channel shows accurate availability.

Yes. Boost Centrix lets you manage rates, availability, restrictions and bookings across multiple OTA platforms from a single dashboard.

In Boost Centrix, open Channel Manager Extranet » Rates and Inventory with source “OTA Common Pool.” Click the room number for the desired date, enter the new inventory and click Save to push it to all connected online channels.

Under Rates and Inventory, select “OTA Common Pool” and click Rates. Select the date(s) — you can drag across several days — enter the new rate and click Save.

Choose Stop Sell under “OTA Common Pool,” click the crosses on the selected dates so they turn to green ticks, then Save. The same process applies to Close on Arrival (COA) and Close on Departure (COD).

Click Promotions in the side menu, select the OTA view and choose your OTA (currently Booking.com and Airbnb), pick the promotion type, fill in the details required by that OTA, then click Create.

Yield Management lets you vary rates by occupancy. Create occupancy slabs, map them to rate plans, then define base, extra-adult and extra-child rate formulas with conditions under Manage Yield.

Reports include Arrival List, Cancelled Reservations, Country-wise statistics, Reservation Activity, Void reservations, Booking Source statistics, Mobile/Desktop statistics, Performance Analysis and Revenue Analysis.

A booking engine is an online reservation system that lets guests book rooms directly through your hotel website.

A booking engine helps hotels increase direct bookings, reduce OTA commissions, improve revenue and give guests a seamless booking experience.

Yes. Boost Reservations supports secure online payment gateways, allowing guests to pay during the reservation process.

In Boost Reservations, open Channel Manager Extranet » Rates and Inventory, choose “Web” as the source, click the room number for the desired date, set the inventory and click Save to push changes to your Internet Booking Engine.

Under Rates and Inventory select “WEB” as the source and click Rates. Click the rate for the day you want to change, type the new rate, and select multiple dates by dragging across them before saving.

Choose Stop Sell with the “WEB” source and click the cross on the day(s) so it turns to a green tick. The same applies to Close on Arrival (COA) and Close on Departure (COD).

Select Promotions » Internet Booking Engine, give a promotion name, short code, description, type and code, then configure night rules, device-based discounts, booking date ranges and restrictions before creating it.

Under Packages, enter a package name, short code and description, select the special type, set booking and sell dates, choose the applicable rate plans, select “WEB” as the business source and add any restrictions or special conditions.

Yes. From Bookings you can filter reservations by guest name, reservation number, dates, room, rate type, source and type, then download the filtered results in Excel format.

Pricing depends on which modules you need (Hotel PMS, Restaurant POS, Inventory, Accounting, Payroll and more) and the size of your operation. Contact our team through the Contact page for a customised quote.

We offer flexible licensing options, and our team will walk you through the available terms during your demo or consultation call.

On the login window select your user from the left panel and enter the correct password. Once verified, enter the cash-drawer amount and open the shift to reach the main interface.

The dashboard shows the functional areas, the logged-in user’s name, the system date and time, and an order panel with payment methods. You can log out without closing a shift, or close the shift by entering the cash-drawer amount.

You can view all pending bills, select one and press Select to load it into the order panel for further processing.

Use the cash-drop window to enter the amount and a narration (the purpose of the drop) to record cash removed from the drawer.

Press the reprint button and select a previous bill from the list. The system reprints it with a “duplicate copy” indication at the top of the receipt.

Pressing the day-end button displays pending bills, opened shifts and sales summary details for reconciliation.

Click Company » Create, then enter the company details such as name, address, email and phone. A super admin is created, you can upload a logo, and the base currency is set.

Create account groups under Masters » Accounts » Chart of Account Group, then create ledgers under Chart of Account (single) or Multiple Account Ledgers. Built-in groups and ledgers cannot be edited or deleted.

Create product groupings under Masters » Products » Product Group, then add products individually via Product, or several at once via Multiple Product Creation. The Product Register lists all products for the current financial year for filtering and editing.

Go to Transactions » Customers » Sales Invoice to create a customer invoice with an auto-generated voucher number. Related documents include Sales Quotation, Sales Order, Delivery Note, Sales Return and Receipt Voucher.

Go to Transactions » Vendors » Purchase Invoice to create a vendor invoice with cost tracking. You can also record Purchase Orders, Material Receipts, Rejections, Purchase Returns and Payment Vouchers.

Record cheques issued to vendors as PDC Payable and cheques received from customers as PDC Receivable, then update their status through PDC Clearance by selecting Payable or Receivable.

Under Financial Statements you can generate the Profit & Loss, Balance Sheet, Trial Balance and Cash Flow reports.

Under Settings » Financial Year you can add a New year, Edit its period, Change the active year, or Close a year — closing preserves the full transaction history.

Use Transactions » Stock for Physical Stock updates, Damage Stock adjustments, Go-down to Go-down transfers and Branch to Branch transfers.

The Holiday Settings window lets you highlight a particular date, add a narration explaining the reason, and save it as a holiday.

The loan form captures branch, voucher number, date, employee, amount, loan account, the starting salary month and the deduction terms. Complete all required (asterisked) fields before saving.

Use the advance payment window to enter the date, employee, the salary month for deduction, the cash or bank account, cheque details and a narration.

The system filters full salary details — allowances, deductions and commissions — and lets you mark each voucher pending or approved with a narration; totals are shown automatically.

Select the salary month and the employee (with filters for all, active or inactive staff) and the system generates the pay slip.

You can generate Bonus & Deduction, Monthly Salary, Loan and Salary Payment Type reports, filtered by date, employee, month, branch, currency and EPF/ETF status.

Under Payroll » Designation, configure the name, advance percentage, leave types (Annual, Casual, Medical), holidays per month, work and weekend hours, short-leave hours, grace period and OT ratios for workdays and holidays.

Under Payroll » Employee Creation, enter a unique code, name, designation, branch/department, employment type, personal details, joining/permanent/termination dates, contact info and salary settings, and set the employee active or inactive.

Use Payroll » Attendance Management to download and view fingerprint attendance data, or Manual Attendance to review present/absent status, time in/out, worked hours and OT with an automatic day status.

Under Payroll » Leave Management, select the leave type (No Pay, Annual, Casual, Medical) and dates (full day, half day or short leave), add remarks and mark pre-approved status; the system tallies days and approval status.

A roster is a plan showing turns of duty. Under Payroll » Roster Management, select a date range and branch, then assign roster types (with short codes, start and end times) to working days.

HR Reports include Attendance Details, Attendance Summary, Employee Time Card, Monthly Attendance, Daily Absent Detail, Absent Analysis, Leave Balance and Roster Details — each with its own filters.

Under Fixed Assets » Policy, name the policy, choose the method (Straight line or Reducing balance), select Depreciation or Appreciation mode, choose the accumulated depreciation account, set the periods or a flat rate, and save.

Under Fixed Asset » Fixed Assets Products, enter the product name, auto-generated code, asset group, brand, unit, tax, purchase rate, MRP, sales rate and account. You can also import assets in bulk from Excel.

Use Fixed Asset » Fixed Asset Purchase to raise a purchase invoice with voucher and vendor invoice numbers, vendor, purchase account, tax type and dates, entering product details in the grid below.

Use Fixed Asset » Fixed Asset Open Entry Purchase Invoice to enter assets bought in prior financial years so their values feed into reports and depreciation — no purchase account is required.

Use Fixed Asset Disposal to record a sale (with disposal loss/gain account) — on approval the system processes depreciation and generates the gain/loss entries. Fixed Asset Revaluation handles revaluation adjustments and reserve entries.

Use Fixed Asset » Depreciation Scheduler to run depreciation monthly, quarterly or annually by product group — the system generates the ledger entries for depreciation expense and accumulated depreciation automatically.

Reports include Fixed Asset Listing, Register, Transaction, Detail & Category Summaries, Depreciation Transaction and Summaries, Purchase/Open Entry listings, Disposal and Revaluation reports.