The subject matter described herein, relate to a series of focused and dedicated training & development activities designed to ensure the workforce of hotels, resorts and related businesses is trained, developed and motivated to perform the assigned duties with a high level of competency.
The training & development activities explained in this document have been specially designed for hotels, resorts and related businesses and would be customized to suit the workforce of individual organizations. Also the complexity of the contents of the programmes would be adjusted as per the specific requirements of individual organizations.
In the process of developing the training & development activities, the general competency levels, cultural backgrounds, educational levels and work exposure levels of current Sri Lankan hospitality have been carefully taken in to consideration to maximize the effectiveness of training & development initiatives.
The above mentioned programmes target following competencies of professional hospitality employees
- Understanding and adopting organizational culture
- Managing change – Inspiring and developing teams
- Building and maintaining relationships
- Innovation and creativity
- Service and customer focus
- Technical competence
- Creating experiences
- Results orientation
The training programmes mentioned herein are more suitable for an ongoing operation and special plans could be drawn for pre-opening situation.